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1. GENERAL TERMS

1.1 These terms and conditions take effect from 14^th April 2026 for Miranda Diboll trading as Seaford Mogs. 

1.2 Bookings are subject to these terms of service. Variations to the terms of service may be made from time to time and will be posted on our website.

1.3 We will treat your personal information confidentially and will not pass on your details to any third parties.

1.4 Information given in the initial registration form will be used for all subsequent bookings unless we are notified that there has been a change in your contact details/address/pet’s condition or requirements.

2. BOOKINGS AND CANCELLATIONS

2.1 Bookings are to be made and managed by email or phone. Seaford Mogs requires 2 days’ notice minimum for each booking.

2.2 Seaford Mogs will endeavour to respond to booking requests within 3 working days. During busy times, or our time off, this time frame may be longer.

2.3 Booking requests will be confirmed by email.

2.4 If you arrive home earlier than expected during your booking, you will not be refunded for the remaining visits.

2.5 If for any reason a visit is no longer required during a booking, it will be charged at the full price unless 2 days’ notice is given; if 2 days’ notice is given for one visit and you would normally have two visits on that day, the single daily visit charge will be applied for that day.

2.6 In the event you need to cancel your booking, we require 2 days’ notice. Cancellations that are made after this time will incur a cost.

2.7 In the unlikely event that we cannot honour your booking Seaford Mogs will refund any charges prior to the booking start date.

3. CHARGES

3.1 Our charges are set out on our website. You will be deemed to have accepted our charges upon confirmation of your booking.

3.2 For additional services outside of our services, an additional fee may be charged.

3.3 During bookings, customers are liable for payment of the cost of pet supplies, food, vets’ bills or any other accounts incurred during bookings.

3.4 If parking is not available outside of the customer’s property it is the customer’s property to leave parking permits, or an appropriate amount of cash for parking during the booking period.

3.5 If Seaford Mogs incurs any parking penalties necessitated to make the booking, the customer shall accept liability.

3.6 All accounts and charges are payable within 5 days after invoice date. Payment details given on invoice.

3.7 Seaford Mogs reserves the right to charge an initial late fee of £25 and then £2.50 charged on a daily basis from the second day until payment is received in full if an invoice is overdue.  (Late Payment Act 1998).

3.8 We reserve the right to increase our charges at any time.

3.9 Bookings that take place during the holiday period are 20% more than the regular rate. This is because there is high demand during this time. Holiday periods are May 1-4th, May 22-25th, July 24-August 30^th and December 24^th until January 3^rd.

4. YOUR BOOKING

4.1 During bookings it is the customer’s responsibility to ensure that all information is correct, and up to date within the customer portal prior to the booking start date. Without this information Seaford Mogs are not aware of your requirements for your booking and therefore does not claim responsibility for anything that the customer doesn’t feel has been carried out effectively. Please make sure that you pass on any information during our initial Meet and Greet which is offered free of charge before any commitment is made. 

4.2 It is the customer’s responsibility to update Seaford Mogs with a full explanation of the cat’s lifestyle and habits, preferences etc. And shall be responsible for advising Seaford Mogs of the pet’s behaviour, temperament and medical history and current medical needs prior to the booking start date.

4.3 Customers are responsible for ensuring there is an adequate amount of food and pet supplies available during the booking. If your pet runs out of any supplies, you are responsible for the costs for Seaford Mogs to restock these.

4.4 Seaford Mogs will make all reasonable efforts to make their visits at regular intervals. Morning visits are between the hours of 7 am and 11 am, and evening visits are between 4 pm and 9 pm unless previously agreed. The exact timing of visits will be at the discretion of Seaford Mogs but we will try our best to visit at the exact timings of your cats usual routine if we can. 

4.5 If your pet requires medication, it is the customer’s responsibility for making Seaford Mogs aware of the timings required, as well as providing correct information on the medication during our Meet and Greet. Customers are also responsible for ensuring there is an adequate amount of medication needed for their pet during bookings.

4.6 On the occasion that we don’t see your pet during the visit, Seaford Mogs will look around the property to check on the pet’s wellbeing, excluding areas that the client has mentioned are restricted, unless we feel your pet has been trapped in this area. The exception is for pets that have access to the outside, as it will be assumed that the pet is not at home.

4.7 Seaford Mogs will provide the customer with regular updates during their booking through their chosen communication method. The exact times of the updates will be at the discretion of Seaford Mogs.

4.8 In the event that you are delayed getting home e.g. flight is cancelled etc, Seaford Mogs will endeavour to continue with the bookings until the customer is home, which will incur an additional charge.

4.9 Should you have anyone else enter their property during the pet-sitting booking e.g. cleaners, tradesmen etc, it is your responsibility to inform us prior to this. Seaford Mogs is not responsible for any damages or breakages that may occur during the time other people have entered the property.

4.10 Bookings that take place on Christmas Day and Boxing Day will only be carried out once a day during the morning. We can, however, set up a timer feed for later in the day if you provide this for us.

5. YOUR PET

5.1 It is of the utmost importance that you give full information to us in relation to the needs and requirements of your Pet and ensure that this provided during our Meet and Greet.

5.2 Should your pet’s needs or health change, it is your responsibility to inform Seaford Mogs.

5.3 It is the customer’s responsibility to ensure that your pet is in good health. If we believe your pet is not in good health we reserve the right to seek veterinary advice on your behalf and you will be liable for the veterinary fees.

5.4 If it becomes necessary, your animal will be taken to a veterinary surgeon. You are responsible for any fees that are reasonably incurred during your absence or during the course of an assignment. Please let us know of any insurance details, or if you would like us to call you before we pay for anything on your behalf. 

6. YOUR PROPERTY

6.1 We will endeavour to leave your property as we found it. Customers are respectfully asked to note that we will not undertake any additional cleaning duties, this includes but is not limited to, the emptying of bins, cleaning up of pet hair, or cleaning up of litter that pets may have trodden outside of litter trays.

6.2 If the pet sitter does not consider that your property is of a reasonable standard of cleanliness or that the facilities available to them are inadequate, he or she may decline the booking.

6.3 In the event of a problem or emergency arising the pet sitter will contact you immediately or your emergency contact provided at our Meet and Greet.

7. KEYS

7.1 It is the customer’s responsibility to provide Seaford Mogs with one full spare set of keys to the property and provide instructions during our Meet and Greet,

7.2 If the customer uses a lockbox/key box instead of key collection, they are responsible to update Seaford Mogs with the details.

7.3 Should Seaford Mogs be unable to access the property due to defective keys, a £25 charge will be immediately added to the bill to cover time and inconvenience as well as any additional costs such as a locksmith.

7.4 After the booking end date if you do not wish us to hold your keys, Seaford Mogs can return them to you in person. We never post keys through letterboxes. 

8. INSURANCE

8.1 It is your responsibility to insure your property and your Pet. We accept no liability for damage caused by your Pet or a Pet Sitter during a booking. You will be liable in the event that the Pet Sitter or a third party is injured by your Pet.

8.2 All Pet Sitters have suitable insurance with Protectivity in place in relation to bookings made through us but it is not a substitute for your own insurance cover. This can be viewed at our initial Meet and Greet if needed. 

8.3 In the event that due to conditions beyond their control, a pet sitter is unavailable and our charges have been refunded to you under clause 2.6, we accept no liability for any losses that may occur.

8.4 It is recommended that you take out holiday cancellation insurance as we may not be able to accommodate pets who become ill or are injured after the booking is confirmed.

8.5 You will indemnify us against any claims for loss or injury caused to either a pet sitter caused by your pet or as a result of a breach of these terms and conditions, negligence or otherwise.

9. OTHER

9.1 Seaford Mogs are responsible for the pet care and well-being of animals during visits and is not responsible for damages, or mess that pets have caused during the pet sitting booking. This includes and is not limited to pets making a mess outside of the litter tray, and food bowls. Should the owner use a cleaning service during or after the pet-sitting booking due to this, Seaford Mogs is not responsible for any charges for this.

9.2 Under no circumstances shall Seaford Mogs be liable in any way whatsoever for the deterioration of any existing/diagnosed condition of any pet (s) in its care. All expenses / veterinary costs (including costs of prescription drugs or any other medication) are solely the customer’s responsibility.

9.3 Seaford Mogs shall not be liable for the loss or death of any pet under its custody caused by any action other than the direct action of Seaford Mogs personnel. In any event, Seaford Mogs liability in respect of the loss or death of a pet shall be restricted to the monetary value of such animal.

9.4 Seaford Mogs shall use its best endeavours to care for the client’s pet in the most effective manner possible. Still, it shall not be liable to the client for any loss caused by a latent defect in food or other material provided for the pet’s welfare.

9.5 Seaford Mogs shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control, including, without limiting the foregoing, any act of God, legislation, pandemic, war, fire, drought, failure of power supply, lockouts, strike, or any action taken by employees or owing to any liability to procure materials required for the performance of the contract. During the continuance of any such contingency, the client may, by written notice to Seaford Mogs, elect to suspend the contract and make alternative arrangements for the care and well-being of their cat/s or animals.

9.6 We have a zero-tolerance policy regarding any incident in which an employee from Seaford Mogs is verbally abused, threatened or assaulted. This includes the serious or persistent use of verbal abuse, aggressive tone and/or language and swearing/foul language. Any bookings where this happens to our employees will be cancelled with no refunds immediately.

PRIVACY POLICY

This website’s privacy policy describes how Seaford Mogs protects and makes use of the information you give us when you use this website and our services.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on 14th April 2026

If you have any questions about this policy, please email seafordmogs@gmail.com  

Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

We may collect the following information:

• Name
• Contact information including telephone number and email address
• Your Address
• Website usage data
• Other information relevant to the cat sitting services that we will provide for you

How we use this data
Collecting this data allows us to carry out the services that we offer

Specifically, we may use data:

• To contact you in response to a specific enquiry.
• To carry out the cat sitting services which you have requested

Controlling information about you

• We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
• Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Security

• We will always hold your information securely.
• To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
• We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Rights of individuals under GDPR
The GDPR gives people rights in relation to how organisations process their personal data.
They include (but are not limited to) the right:

• To request a copy of any personal data that we hold about them (as a data controller), as well as a description of the type of information that we are processing, the uses that are being made of the information, details of anyone to whom their personal data has been disclosed, and how long the data will be stored (known as subject access rights)
• To be told, where any information is not collected from the personal directly, any available information as to the source of the information
• To be told of the existence of automated decision-making
• To object to the processing of data where the processing is based on either the conditions of public interest or legitimate interests
• To object to direct marketing, including profiling for such purposes
• To have all personal data erased (the right to be forgotten) unless certain limited conditions apply
• To restrict processing where the individual has objected to the processing
• To have inaccurate data amended or destroyed
• To obtain and reuse their personal data for their own purposes across different services (right to data portability). This right only applies to data that has been provided to us by the data subject, where the processing is based on consent or the performance of a contract and when processing is carried out by automated means. The data will be provided in a structured, commonly used and machine-readable format.

Subject access requests
Under the GDPR, people have the right to request a copy of any personal data we hold about them. To do this, they must request a copy of the data in writing (email requests are valid as are requests made via other social media platforms).
In almost all cases, there will be no charge for a subject access request and we will respond to the request within one month of receipt of the request.
We must verify the identity of the individual making the request by asking for proof of ID.